Let’s face it, no one wants to deal with overly emotional people, and neither do you want to be perceived as a drama queen. We all want to keep our emotions in check and not be governed by them, so we can use them for productive purposes.
We tend to get frustrated when we don’t control the situation we find ourselves in. In the face of danger, we have the tendency to panic. When tragedy strikes, we may go berserk or implode and withdraw from the world.
There are two ways we respond to emotionally charged situations: we either get reactive or become analytical.
When we’re reactive, we cry, we become hysterical, we throw tantrums, we blame people, and we sometimes hurt them with words or actions. When we’re analytical, we analyze all the whys of the situation. We keep our composure and calmly process the nuances of what’s happening. At the same time, we think of ways to improve things for ourselves and everyone concerned.
When we analyze before we react, we are more in control of ourselves and the situation we’re in. We don’t do things that will further inconvenience or damage ourselves or others. But when we react before we analyze, we may create regret–for the right words and actions that should have been said and done, and for the hurtful words and gestures that can’t be unsaid or undone.
We all have the ability to control what’s within us, including anger and frustration. On the other hand, we don’t have control over the people around us or the world in general.
We all make mistakes, because we are works in progress. By acknowledging our limitations, we become more understanding, patient, and tolerant of people’s mistakes.
When we learn to recognize and understand others’ emotions, and manage our own, we get to create a system where we’re able to prevent misunderstandings and altercations. And in instances where these are inevitable, we respond to strong emotions thrown at us with calm clarity and quiet confidence. We don’t make decisions during an emotional state; we sleep on it, then make a decision when our emotions are stable and our mind is clear.
These principles are quite applicable to how we manage our teams in network marketing. There will always be moments when someone could fly off the handle, but we can redirect such emotions by employing the aphorism “confront before conflict.” Confrontation is about communications. If we follow the rules of engagement in confrontation, thoughts are clearly expressed, relationships are restored, and work is done without a hitch.
To ensure that our teammates don’t lose faith and vision, maintain a system where there’s always an association of the same minds, same stories, and same motivations. Harness people’s emotions by constantly reminding them of their anchors–their wants, goals, and dreams. Always redirect their emotions back to their why.
JOSEPH T. BISMARK is a dynamic business leader, yoga instructor, and martial arts expert. He is a founding director of a multinational company operating diverse business lines in over 100 countries.