The core of our success, that’s the most difficult thing for a competitor to imitate. They can buy all the physical things; the things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.
A culture of discipline is not a principle of business; it is a principle of greatness.
Your most unhappy customers are your greatest source of learning.
I never get the accountants in before I start up a business.
It’s done on gut feeling, especially if I can see that they are
taking the mickey out of the consumer.
Wise are those who learn that the bottom line
doesn’t always have to be their top priority.
—William Arthur Ward
It is not the employer who pays the wages. He only handles the money.
It is the customer who pays the wages.
Competition brings out the best in products and the worst in people.
To be successful, you have to have your heart in your business,
and your business in your heart.
—Thomas Watson, Sr.
The absolute fundamental aim is to make money out of satisfying customers.
Men err when they think they can be inhuman exploiters in their business life,
and loving husbands and fathers at home.
Make the workmanship surpass the materials.
The man who will use his skill and constructive imagination
to see how much he can give for a dollar, instead of how
little he can give for a dollar, is bound to succeed.
Culture of the mind must be subservient to the heart.
Conscious business is business that is conscious of inner and outer worlds,
that takes into account body, mind, and spirit in self, culture and nature.
Put differently, conscious business would be mindful of the way
that the spectrum of consciousness operates in
the Big Three worlds of self, culture and nature.
That is true culture which helps us to work for the social betterment of all.
—Henry Ward Beecher
Hire character. Train skill.
Morale, also known as esprit de corps, is the capacity of a group of people to pull
together persistently and consistently in pursuit of a common purpose.
—Alexander H. Leighton
Culture is but the fine flowering of real education,
and it is the training of the feeling,
the tastes and the manners that makes it so.
Culture is the habit of being pleased with the best and knowing why.
—Henry van Dyke
A cultivated mind is one to which the fountains of knowledge have been opened,
and which has been taught, in any tolerable degree, to exercise its faculties.
—John Stuart Mill
A company is stronger if it is bound by love rather than by fear.
True giving behaves much in the way the apostle Paul describes love:
it does not ask for anything in return—and yet the return does come,
through the development of a powerful culture of trust,
faith and empowering relationships.
—Ana Gabriel Mann