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CONTENTS >> CUSTOMER SERVICE
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Nov/Dec 2007
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EXECUTIVE SUMMARY
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Nov/Dec 2007 Issue
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How To Sell Network Marketing Without Fear, Anxiety or Losing Your Friends!
Michael Oliver
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Surprise and Delight
Going Above and Beyond Customer Expectations
By Laurie Brown
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In today’s market where customers are more and more informed and demanding,
the merely satisfied customer is not necessarily going to be a loyal customer.
Service needs to be taken to a higher level where customers’ expectations
are exceeded. The more you know about your customer, the more personal the service
you can provide.
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