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  CONTENTS >> THE CUSTOMER   October 2003
 
EXECUTIVE SUMMARY

Say Less and Sell More!

Nine Strategies For Effective Listening.

By Dawn Siebold



Nine strategies for effective listening: use silence; make eye contact; use supportive body language; listen without interrupting; ask probing questions; repeat and paraphrase; eliminate distractions; empower your client to talk; use positive verbal responses.
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