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  CONTENTS >> Communication   October 2003
 
EXECUTIVE SUMMARY

Know Your Netiquette

How To Avoid The Top Twelve E-mail Mistakes.

By Lydia Ramsey



"The top 12 e-mail mistakes": omitting a subject line; not making the subject line meaningful; not making the header correspond with the subject; not personalizing your message; not accounting for tone; not checking for spelling and grammar; writing the great American novel; forwarding e-mail without permission; thinking nobody else will ever see your e-mail; leaving off your signature; expecting an instant response; completing the "to" line first.
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