CONTENTS >> BOOKS OF NOTE   July 2003
 
EXECUTIVE SUMMARY

July 2003 Issue
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BOOKS OF NOTE

Books of Note

Mini-reviews of books no networker can afford to ignore.



Mini-reviews of Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless, by Jeffrey Gitomer, and The Big Book of Customer Service Training Games, by Peggy Carlaw and Vasudha Kathleen Deming
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