NETWORKING
No-Pressure Follow-up
Bob Burg
Turn new acquaintances into qualified prospects.

MARKETING
"Wish You Were Here..."
Tom "Big Al" Schreiter
Ten ways to build your business with postcards.

THE TELEPHONE
Low-Tech, Higher Touch
Bart Woodcook
How this people business really works.

THE CUSTOMER
Five Ways to Create Happier Customers
Dawn Siebold
Nothing's more rewarding than a selling program that works.

TECHNOLOGY
R-E-S-P-E-C-T
John Valenty
Give your prospects what they want.

CARTOONS

THE CLOSE
What People Want
John David Mann
It's not About the Money...or Is It?

REVIEWS
How to Sell Network Marketing Without Fear, Anxiety or Losing Your Friends  by Michael Oliver
Nonviolent Communication  by Marshall B. Rosenberg, Ph.D.
The Cluetrain Manifesto  by Christopher Locke

EXECUTIVE SUMMARIES
Overviews of each article in this issue.