In the face of exploding technology developing at dizzying speed, the author sees two types of common reactions. There are those who insist on "building it the old-fashioned way," keeping the Internet at arm's length; and those who have harnessed technologies (especially the Internet) to develop huge system-driven organizations--but lack the relationship underpinnings to keep their dynasties from crashing. Both attitudes are one-sided, unbalanced--and fatal to long-term success.