Hardly a phrase to arouse conflict--but astonishingly, it does!

"Please tell (your prospect) that (your name) from (your company) is on the line" is the phrase that I advise introductory callers to use with secretaries in answer to the question, "What is this in reference to?" [Note: Do not use this answer with a receptionist--that is a different situation with a different response. Receptionists aren't screening--they're saying, "There is no one here by that title."]

Routinely, when I'm conducting workshops or working one-on-one with coaching clients, people tell me this phrase sounds "rude," "pushy" or "too aggressive." They fear that in saying this phrase to a secretary, that secretary may respond negatively and keep them from their prospect.